FAQ

Contact us at info@riviera4you, and we will try to arrange this according to the below price list:

Late check-in
19.00-22.00: €35
22.00-24.00 €50

Late check-out
10:00-15:00: €35

When you arrive, the apartment shall be properly cleaned with bedlinen and towels in place. Necessary items, for a couple of days use, such as toilet paper, detergents, dishcloth etc shall be in place.

You contact R4Y one week before arrival to schedule a meeting between 15.00-19.00 at the apartment. At the meeting we hand over the keys, go through the apartment and collect the deposition. Contact us at info@riviera4you.com

If you need a late check-in, contact us and we will try to arrange this according to the below prices list:

Late check-in
19.00-22.00: €35
22.00-24.00 €50

Before, or at the latest at the arrival, you pay EUR 400 as a deposit that will be returned at departure provided that there are no damages.

Contact us at info@riviera4you, and we will try to arrange this according to the below price list:

Late check-in
19.00-22.00: €35
22.00-24.00 €50

Late check-out
10:00-15:00: €35

We meet you at departure at the latest 10.00 a.m. to go through the apartment and return the deposition if everything is in order.

Ensure the furniture is in the same place as when you arrived. Empty the fridge and throw away all the trash.

The price you pay includes the rent for the period, the final cleaning upon departure (please go to each apartment for price), your bedlinen/towels (€25/set) and the French tourist tax (1.85€/person and night).

If you are making a payment to R4Y, please make it with a credit card via our website. If you need to make the payment differently, don’t hesitate to contact us.

In France, all tourists have to pay a tourist tax when renting short term accommodation. The amount varies between the cities. In Nice, you pay a maximum of €2.30/day/person. In Cannes, you pay a maximum amount of €1.85/day/person. Only persons older than 18 years have to pay the tourist tax. The tourist tax is included in the total price.

Before, or at the latest at the arrival, you pay EUR 400 as a deposit that will be returned at departure provided that there are no damages.

You make a prepayment of 30% of the price including rent, bedlinen, cleaning, and tourist tax. The remaining 70% shall be paid 40 days prior to arrival. We are striving for a cash-free business.

In the menu Apartment, you will find the various cities where we offer apartments. When you have found an apartment that you want to rent and is available according to the calendar, you fill in the booking formula and push the button ”Available – Book now”. Now your booking is with us, and we control that all is in order and return to you with a booking confirmation within 12 hours. You shall within two days make a prepayment, 30% of the total price, and then the apartment will be reserved for you. You shall pay the outstanding amount no later than 30 days before your arrival according to your booking confirmation.

The agreement is published in our Terms & Conditions.

The cleaning after departure and bedlinen are mandatory and are paid for at the time of the booking.

When you arrive, the apartment shall be properly cleaned with bedlinen and towels in place. Necessary items, for a couple of days use, such as toilet paper, detergents, dishcloth etc shall be in place.

Before, or at the latest at the arrival, you pay EUR 400 as a deposit that will be returned at departure provided that there are no damages.

You may cancel the booking with a full refund, excluding service fees and bank charges, if cancelled in writing at least thirty (30) days prior to the arrival date. If you wish to cancel the booking later than thirty (30) days prior to the arrival date the following applies:

1. if cancelled between thirty (30) days – twenty (20) days before the arrival date, R4Y will retain the prepayment in full; and
2. if cancelled later than twenty (20) days before the arrival date, R4Y will retain the full rental fee.

The current pandemic of SARS-CoV-2, the virus that causes COVID-19, has created a need to take further cleansing and disinfection measures to prevent spread and guarantee our guests’ safety.

We follow correct and reputed sources of information, such as the WHO and local authorities, to ensure that our apartments’ most proper cleaning is carried out.

To mention a few examples, we use recommended disinfectants approved by global health services, washing bedspreads and towels at the highest temperature, we clean surfaces that are often touched, such as doors, switches, and remote controls. We follow checklists to clean every room carefully and always have 24 hours between reservations to clean properly.

Riviera4You i Villefranche AB
VAT.NO: SE559188630301
Address:
c/o Thunved
Jungfrugatan 41B
SE-114 44 Stockholm
Sweden

E-mail: info@riviera4you.com

Viveka Thunved
Mobile: +33 6 27 02 77 83‬
E-main: viveka@riviera4you.com

Rafika Chebil
Mobile: ‭+33 6 76 94 12 54
E-mail: rafika@riviera4you.com

Privacy Policy

In this policy, we describe how and why Riviera4you i Villefranche AB, org. nr 559188-6303 (below “R4Y”, “we”, “us”) processes personal data when you make a booking with us.

R4Y performs all processing of personal data in compliance with the EU’s privacy legislation, the General Data Protection Regulation (GDPR). The data controller for the processing of your personal data is R4Y, unless specified otherwise in this information.

What personal data do we collect and why 

Personal data means all kinds of information that can be directly or indirectly attributed to a living, natural person. This includes their name, national ID number, address, email address and telephone number. It may also include the likes of booking numbers and IP addresses where these can be linked to individuals.

Data collected in order to manage a booking 

When you make a booking with R4Y, we collect personal data from you in order to complete your booking. If your booking includes children, we also collect this data for the children in question, provided that this is necessary in order to fulfil the booking. The following are potential examples of such data, your name, national ID number, address, email address, booking number, how long you will be travelling, the destination, and how you paid and credit or other payment information.

Information collected when using our digital services 

When you use our website, booking site or any other digital service from us, we collect data about your use of the service in question. Some of this data may be personal data, for example, your IP address if it can be linked to individuals. We also collect information about how you navigate in the relevant service and what searches you make.

Information collected from someone other than yourself 

When booking and when in contact with us in relation to various matters, it may happen that a person provides personal data about one or more other guests in a travelling group. We assume that the person providing this data has the consent of all the individuals involved to disclose this personal data. If you have not made a booking yourself, but someone else has made a booking that includes you, we collect personal data about you from that person. When you provide personal data about other guests, you must make sure that they consent to this and that you have permission to submit the data. If appropriate, you should also make sure that they understand how we may use their personal data.

How we use and store your data 

R4Y processes your personal data in accordance with the law. The same personal data may be processed on the basis of multiple legal bases, such as the performance of a contract, based on a balancing of interests or specific consent from you, or on the basis that the data is necessary in order to comply with other legal obligations. This means that, even if you revoke your consent and processing based on consent ceases, it may still be necessary to save your personal data for other purposes where the personal data is still needed. Primarily, we process your data for the performance of a booking.

Administration of your booking 

In order to be able to fulfil your booking (i.e. perform our contract), we use your personal data in various ways. The data is used to produce your booking confirmation and to book your accommodation. Administration of your booking also includes the use of your data for the purposes of accounting, settlement and audit, credit or other payment card verification (i.e. satisfying legal obligations).

In order to provide customer service 

We use your personal data in order to be able to provide you with service if you contact us with questions, comments or complaints, etc. We use your name and booking number to identify you and your booking. We use your contact information, such as your email address and telephone number, to be able to contact you in connection with questions and issues.  We do this in order to be able to fulfil our contract with you and on the basis of our legitimate interest in providing you with good service. We may also use the other personal data we have collected about you to handle your question or your case, as is relevant in the particular case in question.

Sending information 

When you have made a reservation with us, we use your personal data to send you a booking confirmation, important information about your upcoming stay (i.e. in order to perform our contract and on the basis of our legitimate interest in marketing our services).

Marketing 

We would love to send you relevant offers and news about our services. Data such as information about your previous bookings, browsing habits and search settings may be used by R4Y in order to contact you by post, email or telephone in a marketing context. In this way, we can tailor our communications so that they are more relevant to you. We may also send you information about products and services from our partners that we believe may be of interest to you.

If you do not want to receive marketing material from us, you may decline it at any time by contacting us at the contact info below.

Legal requirements 

Finally, your personal data may be processed in order to satisfy obligations under laws and regulations, for example regarding security and reporting.

Retention periods 

We never save data longer than we need to and only use your personal data for the purposes set out in this policy. After this time, we will safely remove your personal data. The same personal data may be stored in several different places for different purposes. This means that we may delete data from one system when it is no longer needed there, while the same data may continue to be stored in a different system where its purpose is still valid for that specific system. If data is needed after this period for analytical, historical or other legitimate commercial purposes, we will take appropriate steps to anonymise the data so that it no longer constitutes personal data.

The personal data we collect via a booking is stored in our customer database for five years. If you make a new booking within five years of your return date from the trip in question, information about previous bookings will be saved for another five years. Personal data is stored as a basis for market and customer analyses, for statistical purposes and in order to provide you with a better booking offer and better customer service. In the event of complaints, some data may be saved for ten years in order for us to be able to defend ourselves against legal claims. By law, we are required to record and retain certain information that constitutes accounting information. We, therefore, have to store this information for roughly seven years.

If you have registered to receive our newsletter, we will retain the data necessary to administer this until or unless you unsubscribe from the newsletter or notify us that you no longer wish to receive it.

Disclosure of personal data 

In order to be able to fulfil the booking you have made with us, we may need to share your personal data with our sub-suppliers and partners. We only share personal data with them to the extent necessary for them to be able to provide their services to you and us, and they only have access to the personal data that is necessary.

Service providers 

In order to meet the objectives of our processing of your personal data, we share your personal data with companies that provide services to R4Y. These companies may only process your personal data in accordance with our explicit instructions and must not use your data for their own purposes. They are also required by law and contracts to protect your personal data.

Contractual partners and IT suppliers 

We use a number of different IT services and IT systems in our business. Personal data is stored and handled in some of these. We care about your privacy and the security of your data during any such handling. Some systems are installed locally with us and it is only our staff who have access to the data. In these cases, there is no transfer to third parties. Some systems, however, are cloud solutions or installed by the provider, which means that we transfer personal data to the provider. In such cases, the provider is our data processor and handles the data on our behalf and under our instructions.

Agents and digital partners 

When you make a booking with R4Y via a travel agent or website (digital partner) with which we cooperate in the marketing of our accommodations, it may be that you yourself provide personal data to the travel agency or website. This personal data is the responsibility of and is managed by the operator in question in accordance with its data protection policy.

When you book through an agent, you yourself provide your personal data to the agent and consent to the agent handling that data in its business. The agent can therefore identify you, e.g. with the aid of your booking number. We are not responsible for the agent’s handling of the personal data you have directly provided the travel agency with.

Transfer to a third country 

Because our accommodations are primarily located in France, some of our partners are located within the EU/EEA. This means that personal data may be transferred to partners in these countries for the same purposes as described above.

Necessary handling of personal data and handling based on consent 

Such processing of personal data as is necessary for us to be able to perform a contract with you or to fulfil a legal obligation is permitted without consent. However, your consent to processing is required in order for us to collect and handle your personal data for any other purpose.

Withdrawal of consent 

You can choose to withdraw your consent at any time by contacting us via the contact details given below. If you withdraw your consent, we will anonymise the personal data we hold about you, and discontinue any processing on the basis of that consent, e.g. in connection with direct marketing.

It may be that the same personal data is being processed both on the basis of your consent and on the basis that it is necessary or under other regulations. This means that, even if you revoke your consent and such processing as is based on that consent ceases, it may still be necessary for us to retain your personal data for other purposes.

The right to information about the personal data we have stored about you 

You have a right to a copy of the personal data that we hold about you.

You have the right to request that data about you be deleted, supplemented or corrected. You also have the right to request that the processing of your personal data is limited to specific purposes and that it not be used, for example, for direct marketing.

You are welcome to contact us at any time in order to obtain a copy of your personal data or have it amended or deleted.

Contact 

If you have any questions about the processing of your personal data, please contact us at:

info@riviera4you.com

If you are not satisfied with the response you have received, you have the right to submit a complaint to the Swedish Data Protection Authority. Read more on the Swedish Data Protection Authority’s website

The low season is from October to April.

The high season is from May to September.

Tap water 

• There is not a problem to drink water from the tap. However, there is some limescale in the water, which means that you should add salt to the dishwasher, and some may find it nice to filter the water.

French sewer pipes 

• The French water pipes have a tendency to clog because the pipes are very narrow. Do not flush hair, small objects or too much toilet paper. 

Entrance door 

• It is very important not to leave the apartment or the house without having a set of keys with you. Also, ensure that there is no key in the keyhole inside the door when you go out. It is also important to always use the safety lock to make sure you don’t get uninvited guests.

Shutters/blinds

• Please close the shutters when you leave home and ensure that terrace furniture is not in the way.

Buses in Nice 2024

• All buses and trams in Nice now require the use of a card. A single-trip fare is now priced at €1.70, allowing unlimited same-direction transfers within 74 minutes.
  
  To obtain the card (La Carte), you can use the machines at tram stops (accepting bank cards, Apple Pay, or coins) or purchase it from most newsstands/tabacs or stores displaying the Lignes d’Azur sign. Notably, the airport ticket machines do not sell rechargeable cards, necessitating alternative methods outlined below.
  
  The initial cost of the card is €2, which can be refunded at designated newsstands/tabacs upon return. However, a refund cannot be obtained if the last trip is used to reach the airport.
  
  Once in possession of the rechargeable card, additional trips can be added using tram stop ticket machines, select newsstands, or conveniently online via the Lignes d’Azur Ticket app (available in English).
  
  The ticket is validated by tapping the card on the designated machine upon boarding. For multiple passengers using the same card, each person should tap individually at entry, followed by a single tap during transfers within the 74-minute window.
  
  Place the card on the holder at any tram stop ticket machine to check the remaining balance.
  
  Catching the Bus
  At bus stops, it is necessary to signal the driver to stop. Pressing the red button indicates a stop request. Popular stops may already have requests made by other passengers.
  
  Most buses have screens announcing stops, but passengers should still consult route maps and remain vigilant.
  
  Bus/Tram Schedules
  Services operate every day except May 1st, with varying frequencies. Trams run every 3-8 minutes during the day and every 12-20 minutes at night. Detailed tram information is available, including changes and tips for airport travel.
  
  Bus timings vary, and schedules can be checked online or via reliable apps like Moovit and Transit App.
  
  Avoiding the Airport Tourist Rip-off
  The airport ticket machines sell a round-trip paper ticket for €10. To save money, disembark at the first tram stop outside the airport, where rechargeable cards and cheaper fares are available.
  
  New Specialty Buses/Deals
  Several new bus services and deals are introduced, including the Weekend Wine Country Shuttle and Special Mountain Hiking Rando Buses.
  
  Night Buses
  While most regular buses cease operation around 8 or 9 pm, tramways operate until 1 am. Night buses are available for select routes.
  
  Ticket Azur for Travel Outside Nice
  For travel beyond Nice, a regional ticket is required. Alternatively, a Ticket Azur can be purchased for €2.50, providing access to outbound trips to destinations like Monaco, Saint-Paul-de-Vence, Antibes, and Cannes.